Onsite Help Desk Support specializes in providing need-based comprehensive solutions.
 Businesses, in general, consider establishing and maintaining an in-house Help Desk Call Center as an expensive and risky undertaking that inflates overhead costs. The internal Help Desk divisions in many organizations often evolve into problem tracking rather than problem-solving entities making higher costs per reported problem, low user satisfaction with IT staff; with reduced customer productivity the final outcome.

Dilima’s Help Desk solutions are designed to cater to your specific needs. Dilima can provide a small workforce tailored to your needs or augment your existing staff to deliver a managed operations service. The managed operations solution is comprehensive, with Dilima providing the management, technical staff, and day-to-day delivery of the entire support operation at our or your location. In many cases, Dilima also manages telephony and technical infrastructure. Based on your requirements, Dilima’s staff will be at your location while on our payroll.
 Dilima’s Onsite Technical Support includes workstations, point of sale, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from your facility, or at the employee’s desk.